Our Return Policy

The process for returning Flying Basset merchandise is:

  1. Non-Representative purchases from Flying Basset shipped directly to the customer may be returned for exchange or refund by the customer if received by a return center within the first 30 days of purchase.  For Easy Ship orders and Bundle orders, this return policy option applies only to the first shipment.  Approved product exchanges require payment of an additional re-shipping fee.
  2. Representative inventory purchases for distribution to consumers may be returned for exchange or refund within twelve months of date of purchase or such time period as required by the state of purchase.  A Representative must resign in good standing, in order to return a marketable product purchase.  Inventory must be in marketable condition, in the possession of that Representative and purchased by that Representative for resale prior to termination or non-renewal of the Representative’s business relationship with FHTM.  Products are no longer marketable if they have been opened, damaged, or if the shelf life is within 3 months of expiration.  Seasonal, discontinued, or special promotion products will be subject to a no return policy, and will be noted as such prior to purchase.
  3. An Easy Ship order must be cancelled a minimum of 7 days prior to its shipment. If the subsequent Easy Ship order has already been processed, then our 30-day product return policy does not apply and the customer or Representative is not entitled to a refund.
  4. Any Flying Basset package returned by a Representative or their customer (at their own expense) will result in a re-stocking fee of 10% of the purchase price, or a minimum fee of $5.  Any additional expenses incurred by True Essentials on behalf of the Representative may also be deducted. 
  5. Any Flying Basset package returned due to an incorrect address, unavailability of the customer to sign for the package, refusal or any other reason unforeseeable by Flying Basset, will result in a $10 processing fee.
  6. Upon receipt of your return, we will promptly process it and credit your account or refund your money due. Flying Basset customers are encouraged to return products to us via UPS. Refunds for credit card or commercial account purchases will be credited to the original credit account number used at the time of purchase. Allow time for credit to appear in your second billing cycle after the return.

*Note: Returns that are not made according to the above requirements will be sent back at customer’s expense or will be rejected and no refund or credit will be processed.  We cannot accept collect or postage-due return shipments, and are not responsible for uninsured packages that are lost in transit.  We strongly suggest that you insure your package.

Product Return and Exchange Instructions

  1. Please contact Customer Support by phone or email to obtain authorization for your return or exchange.
    Phone: (859) 422- 7048 or E-Mail:  info@trueessentials.net
  2. Flying Basset Product must be returned in its original packaging.
  3. Indicate the reason for your return on the packing slip or in a separate letter.  Please be as specific as possible to allow us to serve you better.
  4. Enclose the packing slip along with the product to be returned in the original package.
  5. If you are sending product to us for an exchange, then please also enclose a check for the reshipping fee according to the following chart.
                                   Product Value    Enclose Check for:
                                       $0-$40                    $6
                                     $41-$100                   $8
                                   $101 or greater             10%
  6. Securely pack items and seal the package. Apply a return label to the exterior of the package, removing any other shipping labels.
  7. Unless otherwise instructed by Flying Basset Customer Support, return product to:
ADDRESS FOR RETURNS
True Essentials
c/o Alan Clark Holdings
20 Gose Pike
Danville, KY 40422

 

*Note: Returns that are not made according to the above requirements will be sent back at customer’s expense or will be rejected and no refund or credit will be processed.  We cannot accept collect or postage-due return shipments, and are not responsible for uninsured packages that are lost in transit.  We strongly suggest that you insure your package.

 

Cancellation Policy

In the event that you need to cancel an order*, you may choose one of the following three options:

1. For your convenience, you may use the My Account feature on the Flying Basset web site, available 24 hours a day, 7 days a week to cancel or make changes to your order.

2. Email FB@FHTM.net and include the following:

  • Full Name
  • Order number
  • Representative ID, if you have one
  • Specific details about your cancellation

3. Call Flying Basset Customer Service:

        1-859-422-7048
        Monday-Friday 8:30am to 6:30pm (Eastern) except certain holidays

*Please note you must cancel 7 days prior to processing of your order.

 

What is Easy Ship?

Easy Ship is an automatic replenishment and payment option for Flying Basset customers that offers the convenience of receiving your nutritional products on time each month without placing a new order. A customer’s debit or credit card will be charged every 30 days until such time as they cancel their Easy Ship order. If you wish to cancel your order, you may use the My Account feature accessed through the Flying Basset web site.  If you do not use the My Account feature, then the order may be cancelled over the phone or in writing via mail, e-mail or fax to Representative Services at the Lexington address listed below.

Contact Information:

Flying Basset Department, Fortune Hi-Tech Marketing, Inc.
Customer Support
880 Corporate Dr., Suite 200
Lexington, KY 40503
Phone: (859) 422-7048
Fax: (859) 422-7053

Email: FB@FHTM.net

 

Delivery Policy

You can expect most packages to be delivered to their destination within 5 to 10 business days from the ship date.

Most items leave our warehouse within two business days after your order is placed.

Items being delivered to Alaska, Hawaii and US Territories may take 4 to 6 weeks from the ship date to complete delivery. These deliveries ONLY will be sent by USPS instead of by UPS. 

All items are shipped UPS ground unless otherwise noted.

If you have been waiting over fifteen business days (3 weeks) for your order, please email us at FB@FHTM.net.

You can track your order by going to your back office or by going to My Account.

Please note that we DO NOT ship to PO Boxes. If you have a PO Box, please do not list it on your “shipping” information. Please list your physical address for delivery.

When UPS delivers, it is at the discretion of UPS to leave a package or request a signature for delivery. Please refer to UPS and their delivery policy.

 

Privacy Policy

1. Definition of Policy & Revision Date
This Privacy Protection Policy (the "Privacy Policy") describes our privacy collection and protection policies and those of our affiliates. This Privacy Policy was last revised October 13, 2004. This policy does not apply to the practices of companies that we do not own or control or to people that we do not employ or manage. In addition, certain companies with whom we contract have their own privacy statements which can be viewed by clicking on links on such companies' web sites. We respect your privacy and are committed to protecting the privacy of your personal information. This privacy policy applies to all of the web sites owned by us and describes the methods for collection, storage and use of personally identifiable information. As used herein, "personally identifiable information" means any non-public information that that would enable us or a third party to identify or contact you by electronic or other means. We encourage you to carefully read this privacy policy in its entirety.

2. Method for Collection of Information
We collect non-public personally identifiable information by asking you for it when you order or sign up for a service and when you contact technical support or customer service. Such information may include your name, physical address, telephone number, credit card or bank account information and/or email address. We may share this information with our commonly owned affiliates. We may also receive similar information from our strategic partners that have already obtained information from and/or about you in accordance with their respective agreements with you and we may combine information that we receive from you with information that we receive from our strategic partners or others. Once you register with us, you are not anonymous to us. We may also use "cookies" and similar technology to obtain information about your visits to our sites. While cookies help us improve your experience while visiting our sites, you may block them through your Internet browser or other commercially available software. However, in doing so, you may make some of our sites' features no longer accessible. We automatically receive and record information on our server logs from your browser, including your IP address, our cookie information and the pages you request.

3. What we do with Non-Public Personally Identifiable Information
We use the personally identifiable information we collect principally to provide you with the service(s) you have ordered, to collect payment from you on account of the services that you receive from us and to let you know about other offerings which may be of interest to you. Postal and e-mail address information, for example, enables communication about services offered and ordered, as well as the proper provisioning and billing of those services. Like most businesses today, we use third-party vendors to carry out certain functions and the delivery of certain services to you. And like most businesses today, we share online data with those third-party vendors to the extent necessary for them to perform their work. For example, we may use a third-party payment processing company in order to process credit card payments. In such an instance, we will share your personally identifiable information in order to verify the credit card account information that you have submitted to us. We contractually require such third-party vendors to use personally identifiable information that we share with them only for the purpose(s) for which it was shared. We also contractually require such entities to protect such information from any further or otherwise improper use. In addition, we may share such information with other industry and credit-related organizations to improve operations and to protect against fraud, security and credit risks. We do not otherwise rent, sell or share personal information about you with other people or nonaffiliated companies except to provide products or services you've requested, when we have your permission, or under the following circumstances:

  • From time to time, we may provide personally identifiable online information in response to subpoenas and other legal demands from law enforcement agencies or in response to court orders.
  • We may also use or disclose personally identifiable information when we believe that this information is necessary to identify, contact or bring legal action against individuals who may be endangering public safety or interfering with or improperly using our property or services, or interfering with our customers' or others' use of our property or services.
  • We may use the email address you provide to give you product announcements, service updates or additional information that you may request.
  • In the future, should we decide to share such data with third parties for marketing, it will provide notification to you and will give you the opportunity to indicate whether you would prefer that we not provide such information about you to third parties.
  • Because this information is a critical part of our business, in the event of a merger, sale or other corporate reorganization or legal proceeding involving our company or companies, your personally identifiable information would be treated like our other assets (and could be transferred along with our other business assets). In this event, we will notify you before information about you becomes subject to a different privacy policy.

We do not market to, or knowingly collect personal information from, children under the age of 13 on any of our web sites.

4. Security of information
All personally identifiable information is maintained in secure databases. We use multiple layers of encryption, firewalls and other technology to ensure the security of your personal information, and to prevent unauthorized access or improper use.

5. Other Web Sites
Some links on our web sites may take you to web sites operated and/or controlled by third parties. As you surf the web, please be mindful of the respective identifications of the entities operating the web sites that you visit and remember that we have no control over the collection or use of information on third-party websites, or the use of any personal information that you may provide in connection with the use of such web sites.

6. Commitment to Security & Privacy
We are committed to maintaining the security of your personally identifiable information and promoting trust and confidence on the Internet.

7. Acceptance of Policy, subject to change
We reserve the right to revise or modify this policy, or any other policies or agreements at any time without prior notification. By using our services, you accept the terms and conditions of this policy.

8. Contact Information
As a customer, you are able to modify your personally identifiable information online. If you do not have access to the internet for any reason or do not know where to go to view and/or modify your information, feel free to contact our Client Relations department using the information that follows.

For questions regarding this policy, please contact:

Flying Basset Department, Fortune Hi-Tech Marketing, Inc.
Customer Support
880 Corporate Dr., Suite 200
Lexington, KY 40503
Phone: (859) 422-7048
Fax: (859) 422-7053

 

 
 
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